Shipping + Return Policy




Email us directly if you are outside our shipping area for special arrangements for bulk orders etc.)

After you complete your order, you can add a phone number or email to receive shipping updates.

You also have the option to download the Shop App from your order status page. If those paths don’t answer your shipping status questions, please *contact us directly.


We have a guaranteed, risk-free 30-day return policy, which means you have 30 days after receiving your item to request a return.

Or, you may request a free e-consult or 15-minute phone consult with our Advanced Canine Nutrition Specialist, Chef Scot Hill.

To start a return, please *contact us.

We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. A product refund will be processed after receipt of item.

To instead request a free e-consult or a 15-minute phone consult with our Advanced Canine Nutrition Specialist, Chef Scot Hill, click here to coordinate a time and to receive our in-depth pet questionnaire.

You can always contact us for any return question at

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food) and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded (less shipping and return shipping, if applicable) on your original payment method. Please remember, it can take some time for your bank or credit card company to process and post the refund too.

Dr. Judy Morgan DVM

The nationally acclaimed integrative veterinarian, author, educator and advocate for integrative and holistic pet healthcare, Dr. Judy Morgan DVM, carries all of Woof Creek's product offerings, which is such an honor. Dr. Judy's Naturally Healthy Pets offers tremendous courses and resources, and, a not-to-be-missed global educational events, benefit our fur babies beyond belief! Find out more here!

Woof Creek Pet Wellness is also available at these fine providers in the U.S.A. ...

Woof Creek in the North
Available Now in Canada

Woof Creek's wonderful Retail Pawtner, carries our entire product catalog. So happy to provide all-nature wellness to our Canadian Pawrents!