Shipping + Return + Refund Policy

Shipping

If your order is $75 or more, you qualify for free shipping across most of the continental US. If your order is less than $75, we charge a flat rate shipping fee of $5.49 for your order. All orders are processed within two business days and are shipped via standard delivery with tracking, and usually arrive within 3-5 business days.

Where is my shipment?

After you complete your order, you can add a phone number or email address to receive shipping updates.

You also have the option to download the Shop App from your order status page. If those paths don’t answer your shipping status questions, please *contact us directly.

Returned Shipments

Orders that are "Returned to Sender," "Insufficient Address," "Undeliverable," etc.... If your order gets returned to us due to an inaccurate shipping address entered at time of purchase or such scenario, we will 1. contact you via email to ask you to revise your shipping address in your Woof Creek profile, and 2. you can either pay for the reshipment of your order via an e-invoice we can email you, or you can request a product refund minus the original shipping fee (if the order had a shipping fee.) Please *contact us with any questions.

My package arrived damaged...

After we prepare and ship your package with the shipping carrier, the order is then on the shoulders of that shipping carrier, usually the US Postal Service or UPS. We do purchase inclusive shipping insurance of $100.00 for every shipped order within the lower 48 United States. In the case of a damaged delivery, we will submit a claim on the behalf of you and Woof Creek, which will include applicable coverage for any proven damage or missing product(s) and the cost of the replacement/reshipment of any damaged or missing product after you submit proof of damage with photos and complete the required short-form affidavit from the company, ShipInsurance, stating the details of the damage or loss. ShipInsurance does require that the damaged package is saved during the claim process. Please *contact us with further questions.

My package came and my order is incomplete or incorrect.

Please *contact us with any issues, questions, and details and we will work to get you all situated right away.

Where all do you ship to?

USA: We ship to the lower 48 Untied States, and we do offer shipping to Hawaii, Alaska, Puerto Rico and the US Virgin Islands, though our standard shipping discounts do not apply, it is still quite economical via USPS. For example, to Hawaii, a $50 order cost the customer $8.50 to ship.

CANADA/INTERNATIONAL: Our wonderful Canadian Distributer, DOGsAGE.ca ships our Woof Creek Wellness product catalog throughout Canada and to most of the globe. Contact them here or call them directly at 1.416.819.0427.

Email us if you have any further questions.

Returns

We have a guaranteed, risk-free 30-day return policy, which means you have 30 days after receiving your item to request a return.

We can also arrange an exchange for you, as we specifically cater to pets with many different intolerances and special needs. Thus, our wide array of diverse wellness ingredients and provisions.

If you are unsure of what wellness product to exchange for that may be a better fit for your fur family member... We can provide a free e-consult or 15-minute phone consult with our Advanced Canine Nutrition Specialist, Chef Scot Hill; Simply click here to coordinate a time and to receive our in-depth pet questionnaire. You can also schedule a full 50-minute consultation ($99) if that is a better fit.

To start a return, and exchange and/or schedule a free 15-minute consult, please *contact us.

If requesting a return, we’ll send you a return shipping label, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted. A product refund will be processed after receipt of item.

You can always contact us for any return questions at bark@woofcreek.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it for you quickly. Please *contact us.

Exceptions / Non-returnable Items
Certain types of items cannot be returned, like perishable goods (such as food) and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We are happy to arrange an exchange for you, for the best fit for your pet. To start an exchange and/or schedule a free 15-minute consult, please *contact us.

Refunds
In general, we will process your refund after receipt of the returned item to our HQ via the return shipping label our Customer Care Team had emailed to you.

We will notify you once we’ve received and inspected your return, and let you know of the refund via email. Refund will credit your original payment method. Please remember, it can take some time for your bank or credit card company to process and post the refund too.

Product Subscriptions Refund Requests

Our STANDARD product subscriptions are discounted and have customizable delivery frequencies. We offer discounts for 2 orders or more, and will honor a no-obligation cancellation request.

Our PREPAID product subscriptions are non-refundable, except for extenuating circumstances on a case by case basis. If approved by the Woof Creek Care Team, the refund dollar amount will be prorated based on the completed term.

The PREPAID plan you select ships on the plan's set shipping frequency (either monthly or quarterly, whichever plan you select and pre-pay for.) In other words, the shipping frequency cannot be altered, neither in our system or by policy for managerial and product-safety reasons; the shipping date within the set frequency can be revised by you in your Product Subscription Customer Portal.

Great product

I’ve used a different type of flea and tick powder in my dogs food, and they wouldn’t eat . With woods creek they don’t even know it’s in there !! We live in a heavily wooded area and the ticks are prevalent, so far so good ! So happy with this product .

So far so good!

Have been using this product for just under a year, we have had no issues. The dogs love the taste and so far no fleas

Natural

So far this seems to be working! He’s a suburban dog in NY and a field runner in Vermont. I do give him an extra spray of Wondercide in Vermont but so far we have been tick and flea free!❤️

Wonderful!!

I have always disliked traditional flea and tick meds and our dogs had not been on anything for awhile. Then we found our first ticks... We love to go hiking and be in the woods so I searched and found this product. We've been using Flea and Tick Defense (along with the matching spray) for over a year now and I cannot say enough good things about it!! Our dogs are protected and I don't have to worry about horrible chemicals in their systems.

I waited three months--to review Woof Creek Flea + tick and Flea defense spray.

I hope that this honest review of Woof Creek Flea + Tick powder and Flea + Tick Defense spray, will help a few pup owners who are completely distressed by fleas, as we were. We live in a warm climate & became infested with fleas very quickly! We have a five year old, English Cocker Spaniel. We had also brought home a 12 week old Springer Spaniel who was highly allergic to fleas. Our new pup started losing his fur due to flea allergies. I searched out, and also purchased MANY, MANY holistic flea products. I even made my own organic flea repel sprays from "proven" recipes. "Nothing" helped us! The fleas continued to grow in number, and my pups became more miserable! I found myself hand picking fleas several times daily, and I was becoming quite frustrated. My process: I decided on ONE single dose of the "nasty" chemical laden Advantage product, as a means to rid my home and dogs of the flea infestation. (Search: Dr Judy Morgan for the "top five" chemical flea products-- to avoid using, at all cost). I chose one single dose of Advantage for each dog that was "JUST UNDER" their actual size and weight. This smaller dose ( for each dog ) did kill the fleas on the dogs and inside of my home for three weeks. During the third week, I started my dogs on a more holistic process of using the Woof Creek Flea + Tick Defense powder in my dogs morning meals each day. I also sprayed the backs of my dogs legs with Woof Creek's Flea + Tick Defense, before our morning & evening walks. I started ( and am still using ) the Tickless flea tags as well ( I do not know if they work ). I also ordered a pet vacuum, as an aid to rid my dogs of fleas after walks. We were then able to gain control over the fleas!!! We ( and the dogs ) began to relax over the past three + months. In time, my Spaniel's fur began to grow back ( three months later, he once again, has a beautiful full coat ). I should mention that our walks are no longer in areas where there are as many fleas ( do your research on where fleas like to hang out ). As of late, I started giving Flea + Tick powder in the food every other day ( as I am still a bit hesitant about giving my dogs Neem each day ). We were still doing well--ish against the fleas, but more recently, I have slacked off on adding the the powder to my dogs food even more, and had also run out of my Flea + Tick defense spray. . . I am now noticing that the fleas are quite rapidly increasing in number. I just placed my second order for the flea + Tick powder, and also the Flea defense spray with Woof Creek. I am very thankful that these flea products were developed by Woof Creek!! This being said---I found that the powder product took quite a while to fully kick in, at least three weeks, so give it plenty of time to work for your dog.
I am also finding that even when given each day, the Woof Creek products do not keep ALL fleas off of "my" dogs. We still come home with none to a few fleas, on both dogs after walks. I use my Amazon, 89.00 "Home run pet vacuum" after each walk, to flush out any fleas, onto my dogs belly area. From there, I can easily pick them off & deposit them directly into the vacuum hose.
Note: we only used the "Advantage" product one time---three months ago, in effort to rid our home and dogs of the flea infestation. Since this time, I have used the above, Holistic process for my pups. To anyone reading this, you can do it!! You "can" get a handle on your dogs fleas without the monthly chemical doses, that could greatly harm or even kill your pet. Good luck with your own process!! My family owes a huge thank you, and shout out to Woof Creek! Woof, Woof, Thank you so very much for your flea products!!!

Easy to mix with my dogs food.

Flea and tick prevention

I have been using this product for a few months now and although we have pulled off a few ticks it is no where near what it could be without using anything. We feel that this works wonders for her and we feel much better knowing we are not giving her harmful chemicals.

Great natural alternative for flea and tick prevention

I have been using this product for a few months. Although we have pulled off a couple of ticks, it is nowhere near what it could be without using anything. We live in a highly infested tick area, so it is unrealistic to say that they will not get any ticks on them. If I am diligent with the spray and the powder it works wonders. I feel better knowing I am not giving my dogs harmful chemicals.

Stress Free

My rescue came from an abuse household. I have had her for about two years and we are slowly rebuilding trust and confidence. I have been using their product for anxiety for about two weeks now. I have been topping Harleys food with it and I definitely notice a difference. She is more calm, sleeping more because she is relaxing better and it's helping her confidence. Thank you, I love to see my baby drift right to sleep anywhere with her little baby tongue stuck out. 🥰

I immediately starting using this for my boy but he’s still itching. I have become a mini supplement store at this point. I’m going to keep using it in hopes it eventually gives him relief but I have tried everything. He doesn’t eat kibble. Cessorex, quercetin, mushrooms, multiple baths with 4legged shampoo, CBD topical & Ease from cbd dog health. Ginger root. Turmeric. Coconut oil. I am at a loss here.

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