Shipping + Return + Refund Policy

Shipping

All orders are lovingly processed at our HQ in Riverview, Florida, within two business days.

For the continental US:

If your order is $85 or more, you qualify for free standard shipping. If your order is less than $85, we charge a flat rate standard shipping fee of $5.49 for your order and ship via USPS Ground Advantage® standard delivery with tracking, which usually arrives within 3-10 business days.

For non-contiguous US states and territories:

If your order is less than $85, we charge a flat rate standard shipping fee of $9 for your order and ship via USPS Ground Advantage® standard delivery with tracking, which usually arrives within 3-20 business days.

For Canadian/international customers:

Our wonderful Canadian distributor, DOGsAGE.ca, ships our Woof Creek Wellness product catalog throughout Canada and to most of the globe. Contact them here or call them directly at 1.416.819.0427.

We now also offer the following expedited shipping options for the continental US:

Priority Mail for $8 (3-4 Bz days, USPS not 'guaranteed')
Express for $15 (2-3 Bz days, UPS not 'guaranteed')
Express Guaranteed for $49 (1-2 Bz days, 'guaranteed')

(Free Shipping with orders over $85 only applies to the standard 3-10 business day shipping only and to *Woof Creek brand products only.)

Important shipping information regarding Partners' Products:

Merch: Merchandise featuring the Woof Creek logo is produced and shipped by a partner manufacturer, Printful. These items ship separately and include individualized shipping costs that vary depending on the product, its weight, and your delivery ZIP code.

Other Trusted Brands: Items from other brands on our site (i.e. Other Trusted Brands on our site like eco-safe toys, feeding platters, diagnostics, etc.) ship separately and include individualized shipping costs that vary depending on the product, its weight, and your delivery ZIP code.

Need assistance? Reach out to us at bark@woofcreek.com

Where is my shipment?

After you complete your order, you can add a phone number or email address to receive shipping updates and tracking information.

You also have the option to download the Shop App from your order status page.

After your order has been shipped, the carrier takes responsibility for safe and efficient delivery. The shipping carrier's tracking information allows you to follow the status of your order, and is usually accurate and real-time. If you are facing delays of more than 15 business days, please contact the carriers directly at your local post office or UPS store and/or connect to their national contact:

For USPS shipments:

View USPS Service Alerts,
Complete an online package inquiry,
Visit the USPS FAQ,
Visit your local post office, or
Contact USPS at 1-800-ASK-USPS (800-275-8777) or email them.

You can also submit a Help Request Form: The USPS recommends that you complete this online help request form before you start a Missing Mail Search. Please use a desktop computer to submit your form. USPS will forward your request to your local Post Office™ facility to help locate any missing items.

For UPS Shipments: View UPS Service Alerts Page or Contact UPS

NOTE: Each carrier and its specific mail service (i.e. USPS Ground Advantage® or USPS Priority® etc.) has different timeframes for when they consider a package lost and for when they allow a claim to be filed. See the example chart below (which may change by the respective carriers from time-to-time:

USPS Chart for Lost Packages

During the limbo time that an order is still in transit/delayed/not officially 'lost' per the chart above, we suggest using the USPS/UPS contact info. For example, USPS's 'Lost' timestamp for packages shipped via Ground Advantage is 45 days.

"But I need my Woof Creek Wellness Products; I am out!"

We know you rely on our wellness products, and a delayed order is more than frustrating; your fur baby relies on our products!

1. While you wait for the original delayed order, we can create a discounted replacement order for you and an option for an upgraded shipping method if you desire. An e-invoice will be sent, and once paid, the replacement order can be shipped right away. Please contact us directly, and our Customer Care Team will be glad to assist with this!

2. If the delayed original order then gets to you before the carrier's 'lost' timestamp:

keep the original order for back stock, or;
return the original order for a product refund (minus return shipping costs): We will email you a return shipping label for you to print and adhere to a ship-safe box. Once product is received unopened and intact, a product refund will be issued to your original payment method right away.

3. If the original order is indeed lost, having reached the carrier's 'lost' timestamp:

we will refund the product cost and shipping fees to you, as we will then be able to file a claim with the carrier on your behalf (saving you the inconvenience and time of filing it), or;
you can file a claim with the carrier to recoup the product cost and shipping fee.

If any of the above details don’t answer your shipping status questions, please contact us directly and our Customer Care Team will gladly assist in any way possible.

Refund + Return Policy

We honor a 30-day Product Promise Policy. If a Woof Creek product is not the right fit, please email us at bark@woofcreek.com within 30 days of its delivery. We will work with you to determine the appropriate refund, return, replacement, or product-support option.

The 30-Day Product Promise Policy only applies to Woof Creek brand products and excludes gift cards, partner-brand products that are subject to the partner’s separate policy, products purchased from another retailer, and products without a verifiable Woof Creek order.

Opened Products

If you try a product and it isn’t the right fit for your pet, please email us at bark@woofcreek.com within 30 days of the delivery date. We will review the situation and, when eligible, refund the product amount and applicable product tax (excluding shipping costs).

Between 31 and 60 days after delivery, Woof Creek may, at its discretion, offer store credit for an otherwise eligible product. After this 60-day window has passed, refunds will no longer be issued.

Please do not mail opened products back to us. For safety reasons, opened products cannot be restocked or resold. We will let you know whether the product should be safely discarded.

We can also offer a free 15-minute phone consultation to determine if an alternative product fits better for you and your fur family; simply send us an email to bark@woofcreek.com, and we'll give you the code for the free consultation.

Unopened Products

If you have an unopened product that you would like to return, please email us at bark@woofcreek.com to get the return started within 30 days of the delivery date.

After requesting your return, you will have 30 days from the date the return is approved to send the item back for a full product refund to your original payment method. Refunds are processed after the item arrives at our headquarters and is inspected.

If it has been more than 30 days after the return approval date, you may still qualify for a product refund issued as store credit for up to 60 days from the return approval date. After this 60-day window has passed, returns will no longer be accepted.

Please note that items sent back to us without first requesting a return will not be accepted.

Order Errors

Customers are responsible for reviewing product selections, quantities, subscription details, and shipping information before submitting an order.

If the order error was made by the customer when the order was placed, the customer shall pay for necessary exchange shipping charges.

If errors in product quantity or type were due to Woof Creek’s shipping & processing department, Woof Creek shall pay for exchange shipping charges.

Please contact us immediately if you notice an order or address error. Although we will try to help, we cannot guarantee that an order can be changed or canceled after processing has begun.

Damaged Orders

After we prepare and ship your package with the shipping carrier, the order is then on the shoulders of that shipping carrier, usually USPS or UPS. We do purchase inclusive shipping insurance of $100.00 for every shipped order within the lower 48 United States.

In the case of a damaged delivery, we will submit a claim on behalf of you and Woof Creek, which will include applicable coverage for any proven damage or missing product(s) and the cost of the replacement/reshipment of any damaged or missing product after you submit proof of damage with photos and/or complete the required short-form affidavit from the company, Shipsurance, stating the details of the damage or loss. Shipsurance does require that the damaged package be saved during the claim process.

Please contact us with further questions.

Product Subscriptions Refund Requests

Our STANDARD product subscriptions have customizable delivery frequencies and honor a no-obligation cancellation request.

Our discounted PREPAID product subscriptions are non-refundable, except for extenuating circumstances on a case-by-case basis. If approved by the Woof Creek Customer Care Team, the refund amount will be prorated based on the completed term.

The PREPAID plan you select ships on the plan's set shipping frequency (either monthly or quarterly, whichever plan you select and pre-pay for). In other words, the shipping frequency cannot be altered, neither in our system nor by policy for managerial and product-safety reasons. The shipping date within the set frequency can be revised by you in your Product Subscription Customer Portal.

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Love the smell of this balm. A little hard to spread on areas.

We love the Flea & Tick Defense Powder it works

We've been using this for almost 3yrs and absolutely love it..it works so well and easy to give definitely recommend 5-stars

Sarah, so glad to hear the Flea + Tick Defense is working well! Thanks for loving our product!

The second dropper broke a week after I got it

The second dropper broke a week after I got it. The tip just sheared off. The first one lasted about 3-4 months before it just got old. So, you need to be very careful with the glass and they don't last that long. However, it's hard to find this large size dropper. I had to buy a replacement on Amazon and those were quite a bit shorter and took longer to administer the mushroom/fish oil/ water combo liquid. So, I'll keep using it for now since when it's good, it does the job.

Thank you for sharing your experience. We’re sorry to hear the replacement dropper broke after only a week. Both droppers are the same size and specification, and this is the first report we’ve received of the glass tip shearing off in this way. While glass droppers do require some care, that kind of early failure is not something we would expect. We chose this larger size specifically because it works well with our 4 oz bottles and makes dispensing easier than many standard droppers.

Great product

Great product - I use it for mt two pups.

They are so stinking cute, Helene! Thanks for loving our Flea + Tick Defense!

Fits 16 oz bottle perfectly but not so much the 8 oz.

Convenient but some loss due to design, every use!

Hi Darwin, thanks for sharing this. You’re right that the same spout can behave a little differently between the 8 oz and 16 oz bottles. The difference comes down largely to bottle geometry and the way air has to enter the bottle as the oil leaves it. The 16 oz bottle tends to allow that exchange more smoothly, while the smaller 8 oz bottle can be a little less forgiving, particularly when tipped quickly or at a steeper angle. We’ve found that a slower, more controlled pour with the 8 oz bottle helps maintain a cleaner stream and reduces oil collecting around the spout. That said, we don’t want you losing product every time you use it, so we appreciate you pointing this out. We’ll continue evaluating the spout with both bottle sizes.

Very happy with this product as an alternative to

Very happy with this product as an alternative to Simparica Trio. My dog likes the taste and smell and the canister is perfect to keep for refills.

Best Algal Oil!

Love this algal oil for my dogs. The most balanced DHA and EPA ratio I’ve found compared to other brands and no other filler oils. Just pure omega 3’s without the risk of heavy metal toxins

Thanks for trusting in our Algal Oil for your pups! We appreciate you🐾

Greatest thing yet!!

It’s nice to find a product that actually works & backs what you guys say about it!

We got it bc our dog has really bad anxiety when it comes to loud sounds / storms. We started giving her the Calm & Stress supplement & we started noticing she would self sooth. Either by taking herself to a different area or by breathing thru it & not getting in our space.

We ran out of it for a couple weeks & had a bad storm & she was back to her old ways. Wouldn’t self soothe. Kept us up all night.. so we knew we had to reorder.

She’s been back on it for 3 weeks & she’s able to manage again. It’s been really nice & honestly has made us cry happy tears seeing her have some relief!

So thank you 🤍

Kass, it makes us so happy that the Calm + Stress Response Support has made such a positive difference for your pup. We are so grateful to you for trusting in our product for her! Wishing you both all the best💛

Cute little spoon

Cute little spoon. Measures great.

So glad you're loving our Metal Spoon, Kevin!

Perfect Omega 3

My pups absolutely love the taste of Woof Creek’s Wild Caught Ocean Fish Oil! It fits seamlessly into their daily routine, and I love that it provides excellent Omega-3 support without the strong, overwhelming fish smell of other brands. It is a clean, high-quality addition to their meals that they look forward to every day.

Darci, so happy your pups are enjoying the taste and benefits of our Ocean Fish Oil! We so appreciate you for trusting in our product for your babies!