Product Subscription Details

Product Subscriptions

Our discounted STANDARD product subscriptions have customizable delivery frequencies. Discount applicable for 2 orders or more, and is cancellable anytime.

Our deeply-discounted PREPAID product subscriptions are non-refundable, except for extenuating circumstances on a case by case basis. If approved by the Woof Creek Care Team, the refund dollar amount will be prorated credit based on the completed shipments and remaining term of plan.

You will receive a reminder of shipments and any auto renewal actions one day before such action is processed via your registered email address (add 'bark@woofcreek.com' as saved contact so emails hit your inbox!)

QUARTERLY PREPAID PRODUCT SUBSCRIPTION: Order ships every 3 months, for however many 'quarters' you select. ie the PREPAID '3' QUARTERLY PLAN of one Refill Pouch entails the shipment of 1 refill pouch every quarter (that is every 3 months) for 3 quarters (that is, for 9 months.)

MONTHLY PREPAID PRODUCT SUBSCRIPTION: Order ships every month for however many 'months' you select. ie the PREPAID '9' Month PLAN of one Refill Pouch entails the shipment of 1 refill pouch every month for 9 months.

The PREPAID plan you select ships on the plan's set shipping frequency (either monthly or quarterly, whichever plan you select and pre-pay for.) In other words, the shipping frequency cannot be altered, neither in our system or by policy for managerial and product-safety reasons; the shipping date within the set frequency can be revised by you in your Product Subscription Customer Portal.

You can modify your product subscription at any time (within plan's criteria.) Simply click this link to log in to (or find) your product subscription dashboard.

Subscriptions are renewed automatically. Email bark@woofcreek.com with any questions.

How subscriptions work

Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by the shop after each successful renewal.
For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to place the order by yourself!

Can I pause or cancel a standard product subscription?

You can pause a standard subscription any time you want in the customer portal, as seen in the screenshot below. You can or cancel . The only time when the subscription can't be cancelled is if you started a subscription which requires a certain number of payments before you can cancel it.
The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions if you create an account in your shop.

Screenshot of cancellation the subscription.

How can I skip or reschedule a charge?

You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.

Can I add products to my subscription?

Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.

What happens if the payment can't be processed?

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.

Great product

I’ve used a different type of flea and tick powder in my dogs food, and they wouldn’t eat . With woods creek they don’t even know it’s in there !! We live in a heavily wooded area and the ticks are prevalent, so far so good ! So happy with this product .

So far so good!

Have been using this product for just under a year, we have had no issues. The dogs love the taste and so far no fleas

Natural

So far this seems to be working! He’s a suburban dog in NY and a field runner in Vermont. I do give him an extra spray of Wondercide in Vermont but so far we have been tick and flea free!❤️

Wonderful!!

I have always disliked traditional flea and tick meds and our dogs had not been on anything for awhile. Then we found our first ticks... We love to go hiking and be in the woods so I searched and found this product. We've been using Flea and Tick Defense (along with the matching spray) for over a year now and I cannot say enough good things about it!! Our dogs are protected and I don't have to worry about horrible chemicals in their systems.

I waited three months--to review Woof Creek Flea + tick and Flea defense spray.

I hope that this honest review of Woof Creek Flea + Tick powder and Flea + Tick Defense spray, will help a few pup owners who are completely distressed by fleas, as we were. We live in a warm climate & became infested with fleas very quickly! We have a five year old, English Cocker Spaniel. We had also brought home a 12 week old Springer Spaniel who was highly allergic to fleas. Our new pup started losing his fur due to flea allergies. I searched out, and also purchased MANY, MANY holistic flea products. I even made my own organic flea repel sprays from "proven" recipes. "Nothing" helped us! The fleas continued to grow in number, and my pups became more miserable! I found myself hand picking fleas several times daily, and I was becoming quite frustrated. My process: I decided on ONE single dose of the "nasty" chemical laden Advantage product, as a means to rid my home and dogs of the flea infestation. (Search: Dr Judy Morgan for the "top five" chemical flea products-- to avoid using, at all cost). I chose one single dose of Advantage for each dog that was "JUST UNDER" their actual size and weight. This smaller dose ( for each dog ) did kill the fleas on the dogs and inside of my home for three weeks. During the third week, I started my dogs on a more holistic process of using the Woof Creek Flea + Tick Defense powder in my dogs morning meals each day. I also sprayed the backs of my dogs legs with Woof Creek's Flea + Tick Defense, before our morning & evening walks. I started ( and am still using ) the Tickless flea tags as well ( I do not know if they work ). I also ordered a pet vacuum, as an aid to rid my dogs of fleas after walks. We were then able to gain control over the fleas!!! We ( and the dogs ) began to relax over the past three + months. In time, my Spaniel's fur began to grow back ( three months later, he once again, has a beautiful full coat ). I should mention that our walks are no longer in areas where there are as many fleas ( do your research on where fleas like to hang out ). As of late, I started giving Flea + Tick powder in the food every other day ( as I am still a bit hesitant about giving my dogs Neem each day ). We were still doing well--ish against the fleas, but more recently, I have slacked off on adding the the powder to my dogs food even more, and had also run out of my Flea + Tick defense spray. . . I am now noticing that the fleas are quite rapidly increasing in number. I just placed my second order for the flea + Tick powder, and also the Flea defense spray with Woof Creek. I am very thankful that these flea products were developed by Woof Creek!! This being said---I found that the powder product took quite a while to fully kick in, at least three weeks, so give it plenty of time to work for your dog.
I am also finding that even when given each day, the Woof Creek products do not keep ALL fleas off of "my" dogs. We still come home with none to a few fleas, on both dogs after walks. I use my Amazon, 89.00 "Home run pet vacuum" after each walk, to flush out any fleas, onto my dogs belly area. From there, I can easily pick them off & deposit them directly into the vacuum hose.
Note: we only used the "Advantage" product one time---three months ago, in effort to rid our home and dogs of the flea infestation. Since this time, I have used the above, Holistic process for my pups. To anyone reading this, you can do it!! You "can" get a handle on your dogs fleas without the monthly chemical doses, that could greatly harm or even kill your pet. Good luck with your own process!! My family owes a huge thank you, and shout out to Woof Creek! Woof, Woof, Thank you so very much for your flea products!!!

Easy to mix with my dogs food.

Flea and tick prevention

I have been using this product for a few months now and although we have pulled off a few ticks it is no where near what it could be without using anything. We feel that this works wonders for her and we feel much better knowing we are not giving her harmful chemicals.

Great natural alternative for flea and tick prevention

I have been using this product for a few months. Although we have pulled off a couple of ticks, it is nowhere near what it could be without using anything. We live in a highly infested tick area, so it is unrealistic to say that they will not get any ticks on them. If I am diligent with the spray and the powder it works wonders. I feel better knowing I am not giving my dogs harmful chemicals.

Stress Free

My rescue came from an abuse household. I have had her for about two years and we are slowly rebuilding trust and confidence. I have been using their product for anxiety for about two weeks now. I have been topping Harleys food with it and I definitely notice a difference. She is more calm, sleeping more because she is relaxing better and it's helping her confidence. Thank you, I love to see my baby drift right to sleep anywhere with her little baby tongue stuck out. 🥰

I immediately starting using this for my boy but he’s still itching. I have become a mini supplement store at this point. I’m going to keep using it in hopes it eventually gives him relief but I have tried everything. He doesn’t eat kibble. Cessorex, quercetin, mushrooms, multiple baths with 4legged shampoo, CBD topical & Ease from cbd dog health. Ginger root. Turmeric. Coconut oil. I am at a loss here.

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