Hi Dorecia,
We want to thank you for your feedback: Hearing your experience helps us improve and helps us know how to help you and our fellow pet parents even further!
Though we have seen a very high success rate with our Flea + Tick Defense Health Supplement for our clients internationally (and our own fur family, too), going the cleaner, natural route does take more due diligence and may take a multitude of tools and a layered approach, especially if living in higher risk locales/properties. Here is a list of other natural tools to help, no matter your family's risk level: https://www.woofcreek.com/blogs/news/the-natural-path-to-pet-pest-prevention-and-a-multitude-of-tools
We do absolutely understand your frustration of still finding pests on your pups, and always want our Pet Parents to be satisfied and their fur family to be at their peak of wellness!
---> We've shipped you a free bottle of our Flea + Tick Defense Spray, to help you begin a layered approach, again, especially as our pets specifics and their environments are all different and ever changing. We can also help guide in diet and other lifestyle aspects to further assist in your fight against ticks by offering a Pet Consultation to hear more of your kiddo's specifics; Just let us know and we can schedule a call.
Thank you again for trying out our product and for your feedback, and please keep us posted on your pups' progress so we can get to the goal!
Best always,
Lisa